All clothing in need of our services must be fresh from the laundry machine or dry cleaner! Even if you only wore your item(s) once since washing, it’s no longer sanitary for us to work on them - and trust us, we will know if they aren’t fresh :)
We take our jobs very seriously at Shoppe and Tailor and we can not produce our best work on items that are soiled, stained, oily from lotions or natural skin oils, dirty from the TTC, or any of the other ways your clothing can become unclean.
And it’s not just for us - clean clothing benefits you!
Garment repairs and alterations are visually and functionally more successful when performed on clean fibres. The end results look more natural and lasts longer.
The Tailors will praise you for being respectful of their general health and safety.
They are ready to wear as soon as you pick them up!
Because we care about all the items that pass through our tailor hands, we must also be considerate to keep soiled garments from transferring dirt onto someone else’s clothing (white bridal gowns for example).
And last but not least, we must maintain our machines in tip-top order. Sewing soiled items causes damage to the internal elements of the machines.
Thank you for understanding! Your cooperation is greatly appreciated!
Existing Stains/Damage: Please advise us of any existing stains, or damage that you are not having repaired, on your item. If we come across anything while working on your garment, we will tag it with a safety pin. We are not responsible for any existing stains or damage found on items during our work.
Return Policy: Our quality work is guaranteed. If you happen to find an issue with your item(s), please let us know within 14 days of pick up! We love to hear your feedback!
Appointment Cancellation Policy: Appointment cancellations with less than 48 hours notice will receive a late cancellation/rescheduling charge; we are very strict about this rule as these changes impact not only our appointment calendar but also our internal work schedule! We appreciate your mindfulness in this matter :)
Fittings: What is pinned during your fitting outlines the parameters of the work we do; any subsequent requests outside of what has been agreed upon with the Tailor during your initial visit will be a new service booking at additional cost.